Design

The best meetings feel like fireside chats. The balance of listening and storytelling of all present—it's an art.

Client Leadership, Design

I am an innovator by nature, a designer at heart and I enjoy consulting for interesting companies and organisations, exploring possible futures and developing the paths to get there.

Business

I think the strategy process and human-centered design are quite similar - just one starts with a research report and the latter with a human being.

Insights

I am a passionate learner. There is nothing more exhilarating to me than seeing the world in new ways.

Business

Something very magical happens when you stop and listen. Seek first to empathize, then analyze.

Business

There is always a solution, a silver lining, and a second chance.

Design

I enjoy improvising new ways to mix empathy, skepticism, and humor in different amounts.

Business

Never stay up on the barren heights of cleverness, but come down into the green valleys of silliness.

Design

There's a lot to unpack here.

Design, Insights

There are many opportunities in the unknown. I strive to be more at ease with it everyday.

Design

Question yourself every time you think you only see one thing in people.

Design

无常是常 - “Constant change is also a form of pattern”

Design

Make people happy. The world's a better place when everyone's smiling.

Design, Insights

Think bigger.

Client Leadership

My passion is building brilliant teams from gloriously eccentric and diverse individuals.

Client Leadership, Insights

I will rarely keep you guessing—whether through spoken words or via my uncontrollable expressions—you'll know what I'm thinking.

Design

Believer in radical empathy & stating the obvious.

Insights

I am almost compulsively interested in the details of human behavior.

Business, Client Leadership

I love solving problems. The harder the problem the better.

Client Leadership

If you tell me something can’t happen, I’m convinced that it can.

Business

I am at my best interacting with people and learning from different perspectives

Client Leadership, Design

I think and draw (and sometimes gesture) in diagrams.

Business, Client Leadership

I love people, life and productive interactions.

Design

I am fascinated with with how design can influence our everyday lives without most even realizing it

Design

You can’t innovate without getting your hands dirty.

Design

I'm a curious, empathetic, hybrid thinker.

Operations

I hate sad stories but only read books about real life disasters and human survival. I'm a contradiction.

Design, Insights

"Commitment is what transforms a promise into reality... the power to change the face of things. It is the daily triumph of integrity over skepticism." – Abraham Lincoln

Design

It takes a village to notice and act on the emerging opportunities that could change everything. Enabling people to take agency is what I’m all about.

Design

I would rather ask why not than why.

Design

Good people drink good beer.

Business, Design

"It isn't all over; everything has not been invented; the human adventure is just beginning" - Gene Roddenberry

Insights

I ask a lot of questions. It's my favorite way of finding answers.

Business, Client Leadership

I am avid collector of stories. Stories of breakthroughs in business, of new ways to solve old problems, of inspiring experiences that can be created to improve people’s lives.

Business

I prefer listening to talking. It's more interesting to hear something new than speak to what I already know.

Client Leadership

I view my job as helping clients to unlock their capacity to innovate by looking at their problem in a new way.

Business

Feeling uncomfortable is a great sign that you're growing. I think the same is true for companies.

Business

I'm fascinated by great businesses across the globe and optimizing the sharing of that knowledge.

Business, Client Leadership

I'm most passionate about helping drive growth at our client's organizations by forcing them to challenge conventional thinking (and inherent orthodoxies) and arrive at differentiated solutions.

Insights

I am energized by others' skills and passions.

Client Leadership

Innovation isn't about the invention of one thing. It's about the elegant integration of many things.

Client Leadership, Design

In all my work I strive to have empathy for people, patience for new ideas to emerge, and humility, because most often the best ideas won’t come from me.

Business

How we did things yesterday doesn't define what we can do tomorrow.

Design

"Visualization is rather like playing chess: Your mind races ahead of the moves that you eventually make" - David Hockney

Business

Nothing incredible ever came from being right first time.

Business, Insights

Why not?

Business, Insights

Do not listen with the intent to reply, but with the intent to understand

Design

Design is not a passive process and shouldn't lead to a passive product.

Business

Generating innovative business concepts is not all about natural creativity. Groups of people with the right backgrounds, provided with the right processes and stimuli, can develop the best ideas.

Design

Cynically optimistic.

Insights

Learning how other people see things can open up the whole world.

Business

It's fascinating how the right blend of curiosity, discipline, and courage can turn "why should we?" into "how might we?"

Business, Insights

I live for the moment when an unexpected insight completely changes how we look at a client's problem.

Insights

I love uncertainty. It means I get to live in discovery every single day. What could be more exhilarating?

Design

I believe good humor is critical to success. And I laugh like a dolphin. So get ready.

Business

"There is nothing permanent except change."

Business

It is experience, or a combination of different experiences that allows us to create something unique.

Design

No matter what people tell you, words and ideas can change the world. - Robin Williams

Operations

"Start where you are. Use what you have. Do what you can." - Arthur Ashe

Design

"Inhale Dreams, Exhale Limits"

Insights

I like to think in problems because that’s how you understand solutions.

Client Leadership

You can observe a lot just by watching.

Business

Frameworks are useful tools, but eventually a human being has to make a decision.

Insights

I love to think about how people think

Design

Yodaing (verb): questioning everything, but in a calm and gentle way

Insights

I’m energized by tough problems, creative solutions, and the power of design to bridge the gap between the two.

Business

“Deep insights, bold actions”

Operations

My favorite subject is my family and friends.

Design, Insights

The creation of value for people, with people, is what drives me every day.

Client Leadership

“Judge someone by their questions rather than by their answers” – credit to Voltaire

Business, Insights

I'm a fun guy.

Insights

Disruptive design begins by stepping out of the comfort zone.

Business, Client Leadership

I think empathy for the end-user is an incredibly powerful tool and fundamental to creating sustainable solutions in our ever-changing world.

Design

Everybody's got great ideas. The difference is in who can make great ideas a reality.

Insights

It's taken a bit longer to figure things out than I first thought it might.

Insights

Human sociality is at the core of everything we do. At the end of the day, we want to feel connected to others. That's what good design should facilitate.

Business

How can I know what I think until I see what I say?

Design

I don't believe in ordinary moments

Client Leadership, Design, Insights

It’s the places and cultures I have worked in and the people I have worked with that make my job exciting!

Business, Client Leadership

I am passionate about helping leaders and their organizations innovate and grow meaningfully and sustainably.

Insights

What gets me up in the morning is finding the ‘extra’ in the ‘ordinary’.

Design, Insights

How might we...

Design, Insights

I truly believe that we have a responsibility to ourselves and to humanity to use our expertise (whatever they may be) to help one another.

Business, Client Leadership

I'm passionate about helping business leaders and their teams revitalize and grow their organizations through innovation.

Business, Design

We have so much time and so little to do. Strike that, reverse it.

Business

Simple problems are boring. Bring on the complexity.

Design, Insights

I enjoy being at the intersection of design and business, uncovering the deep connections between these seemingly unrelated fields.

Business, Insights

Shoot your shot. Someone will eventually do the thing you've been wanting to do. It may as well be you.

Business, Client Leadership

After close to 25 years of consulting, I’ve discovered that the value we bring is rarely better answers, but rather the confidence to take action.

Client Leadership, Design

Design

Trying not to boil the ocean.

Insights

Growing up in different cultures often made me feel like an “outsider, but helped me to quickly gain “insider” empathy and identify with the people around.

Business, Client Leadership

The core of innovation is about listening to the consumer or client and identifying unmet needs.

Insights

I am deeply curious and endlessly observing and questioning human behavior.

Design, Insights

Consider me as a kind of solvent to sticky problems.

Business, Client Leadership

I love making the world easier for people to navigate.

Business, Client Leadership

I love helping large organizations disprove the myth that big companies can't be innovative.

Design

Creativity is a social process.

Design, Insights

When we convene people and create the space, design has the power to remind us of what could be and what we’re capable of.

Business

"The four most important words in business are 'What do you think?'’ Bill Marriott, Jr.

Design, Insights

I see insights as clues to help us unravel the mystery of what it means to be human.