On Harvard Business Review: Building a Culture That Embraces Data and AI

Below is an excerpt from the article “Building a Culture That Embraces Data and AI” written by Thomas H. Davenport, and published on Harvard Business Review. Read the full article here.

Many organizations aspire to have cultures that embrace data, analytics and AI, and other new technologies, but few make specific attempts to create such cultures.

TD Wealth, the wealth management unit of Toronto-based TD Bank Group, worked with the Toronto Doblin team to design a program called WealthACT to get senior and middle-level executives excited about what technology can do for their business.

Alex Morris, Deloitte Canada partner and head of innovation and design, led the program aimed to develop six core skills, including human-centered design and growth/innovative mindset. With a focus on user-centered design, Morris hoped participants would have a deeper awareness of technology, and gain a deeper understanding of the customers it serves today and how they are changing.

“The program has certainly nurtured the innate curiosity of these people,” stated Morris. “I hear participants say that this program has shifted them from fearing change to embracing change with joy. Some new initiatives, like using AI to better serve customers, can be directly traced to the program.”

Read more on Harvard Business Review about the ambitious program design and one participant’s perspective.