All Team Members

Amelia Dunlop

Business, Client Leadership


As leader of the US Customer Strategy and Applied Design practice, I help companies develop winning strategies that combine innovation, creativity, and digital strategy. I lead a team of problem solvers who use human-centered design and customer insights strategy to help businesses shift their focus from the customer experience to the human experience. I love helping clients tackle their toughest problems. For me, the best kind of problem requires thinking in a new and different way. I enjoy helping clients create solutions and build the organizational momentum to turn the future they imagine into a reality.


BA Sociology – Harvard College; MBA – Cambridge University

What Inspires Me

The unbounded imagination of my five year old daughter who becomes a mermaid every time her feet touch the water, bold breath-taking thinking from people of any age, and the sunset view on Mt. Monadnock