Consultant - Human Centered Design

Chicago Headquarters or New York

Consultant, Design Strategist

Are you passionate about design strategy and want to apply your design thinking skills to implementing transformative change for our customers? Our strategists are highly skilled in one or more discipline of design (e.g. communication, product, service, and interaction). They are focused on using the human-centered design process to solve problems for our government clients. A career within our growing Customer Strategy and Applied Design practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess. Apply today!

Work you'll do

As a Design Strategist in our practice you will:

  • Synthesize complex and varied information from numerous inputs into cohesive, compelling stories that are told through presentations, posters, videos, websites, and more
  • Define and develop concepts and prototypes of products, services, and experiences at varying levels of fidelity to test with users and stakeholders
  • Use interdisciplinary thinking to ground all ideas in research insights and design constraints
  • Design and support engaging workshops with internal teams, clients, and other stakeholders
  • Be involved in all aspects of the design process, including field research, business model design, and launching and scaling solutions in-market
  • Work with a diverse team of experts, including from Deloitte's global network of industry and domain experts, to amplify the impact of your work
  • Apply your expertise across industries and at multiple levels of ambition to hone your craft
  • Support the development of client pitches and the development and of intellectual property often to non-designers
  • Be part of a like-minded community of designers, local and global, with incredible opportunities for mentorship and career growth

The team

Customer Strategy & Applied Design, Government and Public Service practice. Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation within the Government and Public Service market. We deliver set of customer focused work:

    • Customer Strategy | Help clients build capabilities to better understand customer and citizen value drivers and make choices about how to best serve the markets and segments through digital, social, and mobile channels; optimize program and service decisions and shape the most strategic issues on the customer and citizen engagement agenda
    • Customer Experience | Help clients improve the quality, nature and power of interactions between the customer, citizen and the organization across the lifecycle of awareness, engagement and service at each and every touch point.
    • Applied Innovation | Help clients rapidly design, prototype and launch new businesses, programs and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive mission success
    • Digital Strategy | Help clients understand, envision and articulate digital as a strategy aligned with their organization's mission and agenda and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent



  • Bachelors degree in a relevant field (business, design, consulting, strategy)
  • 2 or more years of experience in human centered design, UX Design, service design, or Visual Design
  • Ability to obtain and maintain a security clearance as needed
  • Must be authorized to work in the United States without the need for sponsorship now or in the future.
  • Ability to travel 20-50%, on average, based on the work you do and the clients and industries/sectors you serve.


  • Previous professional services or consulting experience
  • experience with Figma and Sketch
  • Previous Government/Civil Design experience
  • A strong portfolio demonstrating excellent command of composition, typography, color, and fundamental communication
  • Experience in a traditional design discipline (Architecture, Industrial Design, Graphic Design, Interaction Design)

For more information and to apply click below:

Requisition code: 9763

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