Service Design Manager


We are committed to equity, inclusion, and diversity and encourage applications from all qualified candidates, especially those who identify as Indigenous, Black, POC, Women, Persons with Disabilities, and/or 2SLGBTQ+.

Doblin is a pioneer in bringing design methods to the practice of business and innovation. We recognize that Service Designers are vital to the impact we create for our clients. We are especially interested in hearing from experienced designers with a background in product design, visual communication design, service design, or other design roles that involve designing solutions shaped by empathy for participants. We look to our Service Design Managers to take teams and clients on a journey from inspiration to fully-rounded solution in ways that drive outsize impact.

We are looking for ambitious and inspiring leaders to imagine and bring to life future products, services, and experiences – working across the design process and stretching our discipline with new ways of thinking and working. Ultimately, you will help build alliances between our team, our clients, and the customers and citizens we seek to serve.

As a Service Design Manager, you will be integral to leading our multi-disciplinary teams made up of designers, strategists, and technologists to help our clients identify opportunities and bring innovative solutions to market. If you are passionate about applying design methods in new ways to respond to human needs and business priorities to shape desirable, feasible, and viable solutions, keep reading

Specific responsibilities include:

  • Leading the synthesis of multiple work streams into a coherent and powerful narrative about the future, often within a digital context
  • Directing and producing tangible outputs at different stages of the design process (e.g., service design blueprints, user stories, systems design, low-fi prototypes, etc.)
  • Applying interdisciplinary thinking to ground all ideas in research insights, business needs, and design constraints and stretch the ambition of our teams and our clients
  • Working side-by-side with account team leaders to discuss and implement changes to project and account dynamics and strategy, and to identify new business opportunities
  • Designing and co-facilitate engaging workshops with internal teams, clients, and other stakeholders
  • Organizing all aspects of the design process, including field research, business model design, and launching and scaling solutions in-market
  • Building connections and collaborating with a diverse team of experts, including from Deloitte’s global network of industry and domain experts, to amplify the impact of your work
  • Contributing significantly to the development of client pitches and intellectual property, including new design methods and thought leadership
  • Scoping and writing proposals for new client engagements, pulling in the bests of Doblin and Deloitte resources
  • Developing as a leader within a like-minded community of designers, local and global, with incredible opportunities for mentorship and career growth

Successful candidates will be able to demonstrate these characteristics:

  • Minimum 5 years of relevant design experience, preferably in agency or consultancy
  • Graduate or equivalent experience in a design-related field
  • A portfolio demonstrating your work in application (e.g., visuals, case studies, prototypes, etc.)
  • Expertise in managing the ambiguity of working in and defining unknown spaces, and guiding design work through to original and powerful outcomes
  • The practiced ability to link the design process and its outcomes to the larger strategy of the organization, linking the design work to other streams of work, and to the overall organizational model / business case
  • A cognizance of the importance of inclusion and equity in the design process and a commitment and advocate for it within teams and with non-designer colleagues
  • Strong written and spoken communication skill that elevate the impact of our teams to our clients, and our work to their business
  • Confidence in using of a range of design tools for prototyping and visual communication: Adobe Suite, Sketch, Figma, Microsoft PowerPoint, etc.

Does this sound like you?

If you feel like you fit some, but maybe not all of these requirements, we encourage you to still apply for this position.

Office Location

This posting is for the Toronto, Canada office. For the time being, this role will be remote. We welcome candidates from across Canada.

Who we are

Doblin is a global innovation firm focused on solving complex problems that matter through a rigorous, interdisciplinary approach. Since 1981, we’ve pioneered the discipline of innovation and helped leading organizations navigate turbulent environments. Through a combination of design, strategy, social science, and technology, we help companies anticipate and seize new business opportunities using human-centered design. We believe in working together in cross-functional teams from diverse backgrounds to do our best work.

Doblin joined Deloitte Consulting LLP back in 2013, giving us unparalleled access to robust technology, operational, and implementation capabilities. We work with other like-minded folks to continue to push boundaries.

Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.

To apply

Please send one PDF (that includes your CV/resume, cover letter, and project examples) to:

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